1. Returns Eligibility
- We accept returns within 30 days of delivery for most products2
- Items must be unused, in original packaging with all tags attached5
- Special conditions apply for electronics and cosmetics (must be unopened with seals intact)5
2. Return Process
To initiate a return:
- Complete our online Return Request Form (available in your account dashboard)3
- Include order number, product details and reason for return5
- For damaged/defective items, provide supporting photos/videos5
3. Refund Options
Once we receive and inspect your return:
- Full refund to original payment method (processed within 48 hours)3
- Store credit with 10% bonus (your choice)1
- Product exchange for same/different item (subject to availability)3
4. Return Shipping
- Free return shipping for faulty/wrong items (we provide prepaid label)2
- Buyer pays return shipping for change-of-mind returns2
- International returns: Contact us for custom solutions4
5. Non-Returnable Items
- Perishable goods and custom-made products
- Intimate apparel and personal care items (hygiene reasons)
- Products damaged by improper use
6. Australian Consumer Law
All returns are processed in compliance with Australian Consumer Law which provides statutory rights for faulty products regardless of this policy4
7. Special Cases
For large/bulky items:
- We may arrange pickup at your location
- Additional inspection may be required5
8. Processing Time
- Allow 3-5 business days for return approval
- Refunds appear in 3-10 business days depending on your bank1
Need Help?
Contact our support team at service@bestpick.store with your order number and we’ll guide you through the process3.
This policy combines the key elements from multiple sources while meeting Australian requirements: 30-day return window2, clear refund processing timelines3, special handling for different product categories5, and compliance with local consumer laws4. The language is kept straightforward while covering all essential scenarios.